Privacy Policy

Plain English Summary

This Privacy Policy explains how ProPlannr collects, uses, stores and protects your personal information.

It explains:

• what information we collect;
• why we collect it;
• how we protect it;
• when we share it;
• your privacy rights; and
• how to contact us about your personal information.

We are committed to handling your information responsibly and in accordance with applicable privacy laws.

1. Purpose

ProPlannr respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy explains how Plannr Pty Ltd, trading as ProPlannr ("ProPlannr", "we", "our" or "us"), collects, uses, stores and discloses Personal Information when you use the ProPlannr Platform.

This Policy forms part of the ProPlannr Terms of Use and applies to all users of the Platform.

2. Our Privacy Principles

We are committed to:

• collecting only the information we reasonably need;
• being transparent about why we collect information;
• protecting Personal Information using appropriate security measures;
• giving individuals reasonable access to their information; and
• complying with applicable privacy legislation.

Privacy is fundamental to the trust our customers place in ProPlannr.

3. Information We Collect

Depending on how you use the Platform, we may collect:

Account Information

• name;
• email address;
• password (encrypted);
• account preferences;
• subscription details.

Billing Information

Payments are processed securely by Stripe.

ProPlannr does not store full credit card numbers or payment card details on its own systems.

We may receive limited payment information necessary to administer your subscription, including:

• payment status;
• transaction identifiers;
• subscription history; and
• invoice information.

Technical Information

When you use the Platform, we may automatically collect:

• IP address;
• browser type;
• operating system;
• device information;
• log information;
• pages visited;
• session duration; and
• diagnostic information.

Usage Information

We may collect information relating to how you interact with the Platform, including:

• features used;
• programming activity;
• saved templates;
• application preferences;
• account settings.

This information helps us improve the Platform and user experience.

4. Information We Do Not Collect

ProPlannr has been intentionally designed not to store client health records or sensitive clinical records.

Users should not upload:

• patient medical records;
• clinical notes;
• health assessments;
• diagnostic information; or
• other sensitive health information.

If such information is uploaded inadvertently, users should promptly remove it and notify ProPlannr if assistance is required.

5. How We Collect Information

We collect Personal Information when you:

• create an account;
• subscribe to the Platform;
• communicate with us;
• submit support requests;
• participate in surveys or promotions;
• browse our website;
• use Platform features; or
• voluntarily provide information to us.

We may also collect information through cookies and similar technologies as described in our Cookie Policy.

6. Why We Collect Information

We use Personal Information to:

• provide the Platform;
• manage subscriptions;
• authenticate users;
• respond to enquiries;
• provide customer support;
• improve the Platform;
• analyse usage trends;
• detect fraud and security incidents;
• comply with legal obligations; and
• communicate important updates.

We will only use Personal Information for purposes that are reasonably necessary for operating and improving ProPlannr or as otherwise permitted by law.

7. Legal Basis for Processing

Where applicable under privacy legislation such as the GDPR, we process Personal Information based on one or more of the following legal grounds:

• performance of a contract;
• compliance with legal obligations;
• legitimate business interests;
• your consent, where required; or
• protection of vital interests where permitted by law.

8. Cookies and Analytics

ProPlannr uses cookies and similar technologies to:

• remember user preferences;
• maintain secure sessions;
• analyse Platform usage;
• improve performance; and
• support marketing activities where consent has been provided.

Further information is available in our Cookie Policy.

9. Third-Party Service Providers

We engage trusted third-party providers to help operate the Platform.

These providers may include:

• Stripe (payment processing);
• cloud hosting providers;
• analytics providers;
• authentication services;
• customer support tools; and
• email communication providers.

These providers may process Personal Information on our behalf only for authorised purposes and subject to appropriate contractual and security obligations.

10. International Data Transfers

Some third-party service providers may process information outside Australia.

Where international transfers occur, ProPlannr will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.

11. How We Protect Your Information

ProPlannr takes reasonable technical, administrative and organisational measures to protect Personal Information from unauthorised access, disclosure, alteration, misuse and loss.

These measures may include:

• encrypted connections (HTTPS/TLS);
• secure cloud infrastructure;
• access controls;
• authentication and password protection;
• security monitoring;
• regular software updates; and
• secure payment processing through Stripe.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users also play an important role in protecting their own information by maintaining secure passwords and protecting access to their Accounts.

Further information is available in our Security & Trust Centre.

12. Data Retention

We retain Personal Information only for as long as reasonably necessary to:

• provide the Platform;
• administer subscriptions;
• comply with legal obligations;
• resolve disputes; and
• enforce our agreements.

When Personal Information is no longer required, we will take reasonable steps to securely destroy, de-identify or anonymise it unless we are required by law to retain it.

If you close your Account, some information may be retained for legitimate business, accounting or legal purposes.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• access the Personal Information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of Personal Information where appropriate;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• request a copy of your Personal Information in a portable format where applicable; and
• lodge a complaint with the relevant privacy regulator.

We will respond to privacy requests within a reasonable period and in accordance with applicable legal requirements.

14. Marketing Communications

We may send service-related communications that are necessary for operating your Account, including:

• subscription notices;
• billing information;
• security alerts;
• maintenance notifications; and
• important updates relating to the Platform.

Where you have opted in, we may also send newsletters, product announcements and marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in those communications or by contacting us.

Unsubscribing from marketing communications will not affect essential service-related communications.

15. Children's Privacy

The ProPlannr Platform is intended for use by adults and professional Pilates instructors.

It is not designed for or directed towards children under the age of eighteen (18).

We do not knowingly collect Personal Information from children.

If we become aware that Personal Information relating to a child has been collected inadvertently, we will take reasonable steps to delete that information as soon as practicable.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to applicable laws;
• improvements to the Platform;
• new features;
• changes to our business practices; or
• updated security requirements.

Where changes are material, we will provide reasonable notice through the Platform or by email.

The most current version will always be available through the ProPlannr Trust Centre.

17. Contact Us

If you have any questions about this Privacy Policy or our handling of Personal Information, please contact:

ProPlannr — Operated by Plannr Pty Ltd

Email: support@proplannr.com

Registered Office

301 Keira Street, Wollongong NSW 2500, Australia

If you believe we have not handled your Personal Information appropriately, please contact us first so we have the opportunity to investigate and resolve your concerns.

If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.